10 Must Key Features of a Taxi Booking App

Gone are those days when you had to step out and stop a taxi from reaching your destination. You can now book a taxi from your mobile app and call a cab at your doorstep! What makes it possible? Of course, a car booking app!

Using a car booking app has become integral to everyone’s digital lifestyle. You can now easily book a cab through the Taxi booking app whenever you think of booking one. These apps help you book cabs at your fingertips. But it is their features that make them unique and more convenient. 

If you want to create a taxi booking app, ensure you have a company that builds an app for cab booking solutions and incorporates these competent features.

• Ease of Navigation

One of the first essential features is the ease of navigation. The user should be able to search for a cab, connect with the driver, provide the location, etc., seamlessly, without requiring to search extensively for these options.

• Real-Time Ride Tracking

The pick of all the features is real-time ride tracking. Nothing relieves users as much as the ability to track their ride in real-time and allow another user (if the cab is booked from another smartphone) to follow it live. 

• Taxi and Driver Details

The app should provide real-time taxi details, its number, and the cab driver’s details like his name and contact details. It establishes the credibility of the app. Users feel relieved knowing who will be driving them to their destination. 

• Real-Time and Instant Ride Feedback

The taxi app must enable users to provide real-time and instant feedback about their ride as soon as it is over. It can help the owners identify areas of improvement and work on them accordingly.

• Transparent Booking Procedure

The booking procedure, cab availability, and the details of the ride’s cost should be communicated to the user transparently and in real-time. Nothing is as disappointing as unpleasant surprises or those ‘oops’ messages. Users may never deal with such apps again and leave negative feedback behind. 

• Emergency Contact

User safety should be paramount for a cab booking app. Thus, the app must provide emergency contact numbers for passengers to connect with them.

• Travel History and Preferences

One of the reasons people never shift to another app is the preferences that their app remembers. So, your app must record the user’s travel history and display it whenever the user requires it, with the latest one at the top. 

Besides, remembering car preferences, destinations, etc., can help accelerate the booking process. 

• Save Favorite Locations

An app that allows users to save favorite locations can help expedite the booking process. Users only have to select their favorite location and book a cab instantly. 

• Ease of Cancelling the Cab

Canceling a cab must be as straightforward as booking one. The process should be digitized without requiring the user to call customer service in normal circumstances. Even in exceptional conditions, the app must help connect the user instantly with the contact center of the app.

• Ride Analytics

This one is useful for the app company as well as users. For the latter, it can help calculate the daily, weekly, or monthly ride expenses. On the other hand, the company can help analyze the ride data, user buying behavior, number of cancellations and reasons for them, user feedback, ratings, etc. 

EmerX is the mobile app development company you need, we develop efficient, scalable, robust, and user-friendly cab booking solution apps. At EmerX, developers integrate the latest AI technologies, ensure swift booking/ cancellation mechanisms, incorporate data analytics, etc., to delight and impress your users.